You're not completely obsessed with your beauty by BB bundle? No stress babe our customer love team are sat being fabulous waiting to guide you through the returns process
You have 14 days to notify us of any defects or eligible reasons for return. You will need to provide photo evidence of any defective products to prove eligibility.
If your request has been authorised and is eligible for return, you now have another 14 days to change your mind. The products must be returned to us unopened, that includes the original packaging.
To be eligible for a refund, please note the following conditions:
- Under the Australian consumer law the product must be defective or faulty to be eligible for return.
- Refund payments will be made for the amount on the original purchase receipt, excluding shipping charges and any restocking fee unless delivery was late.
- Returned product must have 100% of the contents remaining.
- The product must not be opened (this includes taking a sneak peak inside the presentation box), as a cosmetic product we are unable to accept any product that has been opened, unless defective.
- Proof of reason must be given to our team prior to sending the products back, if products are posted back to us before we have confirmed eligibility we are unable to process your request.
- You are responsible for shipping and cancellation costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return.
When we have received your products back, we will then issue the refund or send out replacements within 14 days.
If, in any scenario the product is returned back to our returns address and the product was not defected, faulty, or damaged upon delivery, you are obliged to pay a restocking fee: 25 AUD
By making a great decision to purchase our products, you are covered by The Australian Consumer Law.